With the increasing demand for community, city, county or state personnel to be responsive to the concerns, interests, needs, and complaints of the residents in their communities, Citizen Compass has been developed to provide administrators “real time feedback” and assist them in not only being efficiently responsive to citizen issues but to respond to these issues quickly; thus, increasing the satisfaction of the residents whom they serve and the quality of life in their communities.
Citizen Compass is a measurement tool used for the specific purpose of gathering citizen input using survey methodologies and reporting the results of these surveys “real time,” (via an online accessible dashboard), to public relations managers, city managers or administrators, department heads, council members, officials, elected representatives, etc.
The methodology is based on a 3 step process.
- The citizen(s) is invited to participate in a survey – following the process associated with the report of a code violation, a visit to a governmental website, or calling the city, state, county, etc. for assistance with some concern or emergency.
- The survey information is collected and is stored in a longitudinal data base that provides historical information for previous concerns and the actions taken to resolve the concerns.
- The data from this data base is reported back to the administrative representative in the form of a dashboard, a simple way of representing the citizen information collected in the form of graphs, charts, the summary of an individual’s responses to the questions on the survey, etc.
Applications:
Citizen Compass may be used for a variety of purposes, including, the evaluation of the institutions response to:
- Reported code violations.
- Emergency situations
- Community development
- Upkeep of community parks and recreation facilities
- Infrastructure maintenance
- Threats to resident safety
- Etc.
Implementation Process:
- Discovery Research Group's Account Team meets with city, county, state, community, etc. representative(s) to conclude:
- Provided services to be included in the project.
- Survey questions to be included on the survey questionnaire
- Method to be used for the invitation of citizens to complete a survey
- Method to be used for collecting the survey information (e.g. online, IVR, paper survey, etc.)
- Features (charts, graphs, hot alerts, etc) that will be included on the dashboard