Discovery Research Group provides an online, real-time reporting portal for both its telephone and online survey research. The portal allows our clients to effectively oversee, monitor, and observe their market research projects from any time zone or any place in the world. These reports are not "client-ready" graphs or charts, but the tools needed to ensure that your market research data collection process is going exactly as planned. No additional charge to our clients is attached to this service.
REAL-TIME REPORTING TOOLS
Though Discovery Research Group has very rigorous quality control measures, we want to ensure that all market research data is being collected exactly as you intend. We feel that you should have direct access to the results of your data collection process. To accommodate, we offer the following market research data collection tools on any of the projects that we conduct:
- Survey testing prior to the project launch
- Diagnostic reports providing incidence, length of interview, cooperation rates, sample completed to resolved ratios (hit rate) and sample disposition tallies
- Screen shots of quota screens for reporting of total quotas and sub-quotas
- Screen shots of sample screens for checking "status" of available sample and sample set-up
- Access to open ended responses
- Data response frequencies
- etc.
SECURITY AND CONFIDENTIALITY
Discovery Research will provide a user name and unique password for all projects. These passwords will only be accessible during the fielding of the project and will not provide access to other project information. Further, Discovery Research hosts all of its telephone and online surveys in-house. This allows complete control and security when it comes to the data collection and storage process. Data is backed up nightly and is also stored in a secure off-site location. Through various levels of diagnostic and auto-alert functionality, Discovery Research Group's IT team continually monitors the heart-beat of the system and optimizes technical performance. Full HIPAA & GLB compliance measures are in place and are constantly updated.
For a demonstration of our online reporting tool, please click here!