IVR (Interactive Voice Response) - Our IVR solution offers flexible, fast, and affordable engagement with customers or respondents. IVR can be deployed for a variety of purposes.
A cost effective way to interact with your customers via inbound or outbound telephone surveys.
Transactional surveys (a call-in number on the back of a receipt)
Customer service surveys
Employee or patient surveys
Customer satisfaction surveys
IVR to live agent surveys
Bi-lingual capabilitiesProgrammed using CfMC/Survox Software, allows for flexibility and management tools necessary to successfully execute your IVR project, including the ability to begin a survey using IVR, but have the call transferred to a live agent upon mentions of "hot topics" that need a more live and personal touch.
Contact us to learn more about how we can execute your next IVR survey.