1. How do I sign up?
Simply select the “Join” tab from our webiste. You will be asked to enter some brief information to join the panel. Follow the steps given to set up your account. You will have to give some basic information and choose a password. Soon after, you will be sent a confirmation email. Follow the link emailed and you will be able to begin taking surveys and participating in research activities!
2. My confirmation email to activate my account never came—what should I do?
There are a variety of reasons for this to happen. The email may still be in transit. Depending on internet traffic, it can take a couple hours for emails to arrive. This is more likely to happen around holidays and peak sending times. Ensure that you have given the correct email—no spaces or misspelling. Please check your junk folder and ensure that your email is not using anti-junk software to block any email addresses. If you still have not received an email, navigate back to the registration page and re-enter your email to prompt another confirmation mail.
3. I have to use my email, why?
For easy access, we have a new registration system. This uses your email address as your log in for quicker, easier access. Nothing else regarding your account will have changed.
4. The system has asked for my postal code but it does not accept it, what should I do?
The system will not accept the postal code if there are spaces in it. Please retype it without any blanks.
5. What if I forget my username and password?
Your username is your email. If you have multiple emails, we strongly suggest keeping a note of which email you have used. If you have forgotten your password, select “Forget Password?” on the panel log in page. You will be prompted to enter your email, please make sure this is the correct email associated with your account. You will be sent a new password in your email and will be able to log in with this password. We strongly suggest changing your password once you have logged on.
6. How do I change my password?
To change your password, log into your account and view your profile. Select “Update Profile”. Select “change password” (located beside the password text box) and enter both your current password and the one you wish to change it to. Once entered, select “Update” and your password will have been changed.
7. I have reset my password but still cannot enter—why?
Having your cookies disabled in your browser may cause this issue. Please ensure your cookies are enabled. If problems like this continue, we recommend attempting to log in using a different browser (users of the Safari browser should take note of this).