TCPA Compliance Statement


Telephone Consumer Protection Act

The TCPA restricts telephone solicitations (i.e., telemarketing) and the use of automated telephone equipment. The TCPA limits the use of automatic dialing systems, artificial or prerecorded voice messages, SMS text messages, and fax machines.

At Discovery Research Group we are committed to following federal laws as they pertain to our outbound calls and employs the following process to ensure compliance with the TCPA, regarding the proper dialing of mobile/ported phone numbers:

  • All sample is compared to both the Neustar and the Telcordia mobile/ported phone numbers lists.
  • Mobile/ported phone numbers are identified and separated from landline sample.
  • Mobile/ported phone numbers are set up as separate projects and locked into hand-dial mode.
  • Hand-dial mode prohibits any connection to a dialer and instead makes use of T1 analog lines to place the calls, directly from physical phones from the interviewer stations.

Benefits of Participating in Surveys

The market research industry is dedicated to providing valuable information to companies regarding their products and services, customer satisfaction and loyalty, and customer needs. Market research:

  • Helps companies identify, understand, and meet consumer's wants and needs.
  • Saves consumers money by providing market research data that helps reduce the costs associated with new product development and helps to avoid new product failures.
  • Assists companies and service providers in improving the quality and usefulness of the products and services they offer.
  • Improves the way companies treat their customers by identifying customer satisfaction areas of improvement.

By answering market research surveys, consumers can make their opinions on products, services and issues heard. By providing direct feedback, the customer can influence products, services, processes and offers.

Likewise, political polling and social science research is also very important. By providing your opinions you can:

  • Inform decision makers about the topics that concern citizens the most.
  • Help political decision makers form public policy.
  • Make sure that those in a position to make important social changes hear your voice.

Almost 72 million Americans per year are interviewed in market research studies and political polls. Remember to participate the next time a researcher invites you to express your opinion - it's your opportunity to be heard!

 

Telephone Number Lists

As a market research company, rarely do we start with a customer list or other predetermined list of telephone numbers to call.  In the majority of cases, we eliminate survey bias through Random Digit Dialing and Random Sampling.

Random Digit Dialing (RDD)

RDD is a selection of telephone numbers where the digits in the numbers are picked by chance, often randomly generated by a computer. This sampling technique allows listed, unlisted, and new telephone numbers an equal chance to be called.

Random Sampling

Given a specified sampling procedure, all consumers within the known population have an equal chance to be selected for the research process.