Telephone Consumer Protection Act
The TCPA restricts telephone solicitations (i.e., telemarketing) and the use of automated telephone equipment. The TCPA limits the use of automatic dialing systems, artificial or prerecorded voice messages, SMS text messages, and fax machines.
At Discovery Research Group we are committed to following federal laws as they pertain to our outbound calls and employs the following process to ensure compliance with the TCPA, regarding the proper dialing of mobile/ported phone numbers:
Benefits of Participating in Surveys
The market research industry is dedicated to providing valuable information to companies regarding their products and services, customer satisfaction and loyalty, and customer needs. Market research:
By answering market research surveys, consumers can make their opinions on products, services and issues heard. By providing direct feedback, the customer can influence products, services, processes and offers.
Likewise, political polling and social science research is also very important. By providing your opinions you can:
Almost 72 million Americans per year are interviewed in market research studies and political polls. Remember to participate the next time a researcher invites you to express your opinion - it's your opportunity to be heard!
Telephone Number Lists
As a market research company, rarely do we start with a customer list or other predetermined list of telephone numbers to call. In the majority of cases, we eliminate survey bias through Random Digit Dialing and Random Sampling.
Random Digit Dialing (RDD)
RDD is a selection of telephone numbers where the digits in the numbers are picked by chance, often randomly generated by a computer. This sampling technique allows listed, unlisted, and new telephone numbers an equal chance to be called.
Given a specified sampling procedure, all consumers within the known population have an equal chance to be selected for the research process.