1. How does the process work?
Opinion Share conducts many different types of research, however these research activities most often start with an online survey. Online surveys go as follows; You will receive an invitation to participate in a survey by email. The invitation email will contain a link to the online survey along with information on the survey length and the rewards you may earn. The survey will start once you click on the link. You will be asked questions that you can answer with a simple click of the mouse or by entering text. Please be truthful in all research activities.
2. What kinds of research subjects are discussed?
The surveys and other research activities can be about a wide variety of topics, such as: your travel preferences, your feelings about certain products, or your opinion on advertising. The results help companies develop new products or adapt to the needs of consumers. In this respect, you benefit simply by helping out.
3. I get an error or cannot access the survey:
An error can occur on a research activity or online survey for a handful of different reasons. (1) If cookies are not enabled on your browser, at the end of the survey you will not be recognized as a respondent and will receive a time out. Please make sure your cookies have been enabled. (2) If you leave the survey open for an extended amount of time, the browser session will expire and you will be timed out from the survey. (3) If you navigate away from the survey, you will be timed out and not be able to finish the survey. (4) If you are not using a supported browser, have not enabled popups, do not have the latest version of Flash Media Player downloaded, you will be timed out and not able to complete the survey.
Whenever you are timed out from a survey, you will not be able to access it again. A new link cannot be sent and the survey cannot be reset.
4. Is it possible to resend me the survey invitation?
No, we are sorry, but we can send each survey’s link only once.
5. Why do I get moved from one survey to another?
Surveys are sent automatically when your profile closely matches any of the requirements of the survey. However, there will be times when the survey is full or you are screened out. Instead of terminating you from the survey, the system automatically looks for other survey that also closely matches to your profile. This provides you with another opportunity to participate in a different survey for a reward.
6. What does “quota full” mean?
For surveys where you receive a “quota full” message; they do not count as completed surveys and accrue no rewards as the information is not used. If you receive “quota full” the survey is normally full of respondents within the targeted range that you belong. This will typically happen either before the start of a survey, which is normally indicated as closed, or some time in the early part of a survey where certain criteria within the survey becomes filled (for example, within a certain age bracket). This will vary at the rate any given survey is responded to and the overall number of responses needed by different people to fill the quota. For this reason we encourage participants to answer at their soonest possible opportunity.
7. Why do I not get any surveys?
Surveys are sent automatically when your profile closely matches the requirements of the survey. We recommend that you fill in your profile with as much information as possible. That way it will be easier to match your profile to surveys that suit you.
8. Why do I get asked the same question more than once?
We always try to find the right survey for you. There may be times that you are asked the same question more than once – once in our pre-screening phase (where we are looking for a survey to match your profile), and once in the actual survey itself (where we are verifying that you meet the survey’s criteria). Although it might seem like an inconvenience or a mistake that you are asked the same question more than once – rest assured that it is to ensure that survey information is of the highest accuracy and quality.
9. What does “screen out” mean?
Surveys where you receive a “screened out” message do not count as fully completed surveys and accrue no rewards as the information is not used. If you are “screened out” this means that you were determined to be outside the target group for the given survey. Rather than consuming your time on answers that cannot be used, the survey finishes early (normally within the first few questions). This can happen from time to time even if you were originally selected to take part in a survey. However, the survey requires more specific information than what your profile can initially provide.
10. Can I take a survey on my phone or my tablet?
Yes! Please use the method that is most convenient to you. In fact, we have created an Opinion Share App that may be used to manage your account and complete surveys. Here is the link!
11. What does it mean when I get a message that says you have tried to take this survey before?
If you belong to multiple research panels it is possible that you could be invited to the same survey more than once. To be a quality provider of research to our clients, we cannot allow people to start and complete a survey more than once. Unique respondents are a key to quality research. If you have already clicked the survey link and started the survey (the survey does not have to be completed), you will not be able to retake the survey. This can happen when a reminder is sent and you had already clicked the link in the original email or vice versa.
12. Is it free to take surveys?
Yes, it is free to take the surveys. Participation in surveys is completely voluntary and by participating, you agree with all Terms and Conditions.
13. I have received an error while taking a survey, what do I do?
We apologize for the inconvenience this has caused you. Unfortunately, if you receive an error while taking a survey, the error cannot be corrected after you have already entered the survey. We test all of our links to ensure they are working properly and to confirm you as a panelist will be able to complete the survey. Please check all of your browser, server, and other computer settings for future surveys. If you receive an error message, you will have timed out from the survey and will not be able to access it again. The survey link cannot be resent and the survey cannot be reset.
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Saratoga Springs, UT 84043